Standard service-level target for the IMC Machine: 99% uptime target, business-hours support, 24-hour response target on critical issues.
Price: $1,000/month.
Day one of a Standard SLA engagement. The tenant documents the Standard support posture: 99% uptime target, business-hours support (Monday-Friday 8 AM to 6 PM Central), 24-hour response target on critical issues, monthly performance reports.
What it is
The Standard SLA tier for IMC Machine tenants. It sets a 99% monthly uptime target, business-hours support, 24-hour critical-issue response target, and monthly performance and uptime reports. Credits, remedies, and hard commitments apply only if stated in the signed order form.
What’s in it
- 99% monthly uptime target
- Business-hours support (Mon-Fri 8 AM to 6 PM Central)
- 24-hour response target on critical issues
- Monthly performance and uptime reports
- Annual SLA review
Who it’s for
IMC Machine tenants who want a documented service level but operate primarily during business hours. Built for solo practices, small firms, and small-venue operators.
When to pick this one
Pick this for business-hours operations. For 24×7 critical operations, see Premium. For mission-critical enterprise operations, see Enterprise SLA.
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