Enterprise service-level target: 99.99% uptime target, 24×7 support, 1-hour critical response target, dedicated SRE contact, daily performance reports.
Price: $10,000/month.
Day one of an Enterprise SLA. A multi-office firm or national operator needs mission-critical platform reliability: 24×7 coverage, 1-hour critical response target, dedicated SRE (site-reliability-engineer) contact, daily performance reports.
What it is
The Enterprise SLA tier for IMC Machine tenants. It sets a 99.99% monthly uptime target, 24×7 support, 1-hour critical-issue response target, dedicated SRE contact, daily performance reports, quarterly platform-health review, and direct escalation paths to engineering. Credits, remedies, and hard commitments apply only if stated in the signed order form.
What’s in it
- 99.99% monthly uptime target
- 24×7 support (every day, every hour)
- 1-hour response target on critical issues
- Dedicated SRE contact assigned to the tenant
- Daily performance reports
- Quarterly platform-health review with tenant leadership
- Direct escalation paths to engineering
- Annual SLA review
Who it’s for
Enterprise IMC Machine tenants: large national firms, multi-office regional practices, mission-critical multi-venue operators, white-label tenants with their own customers. Built for the tenant whose business cannot afford an outage.
When to pick this one
Pick this for 24×7 mission-critical operations. For extended-hours operations, see Premium. For business-hours only, see Standard.
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